YaR and Childline

YaR and Childline

Salesians of Don Bosco & CHILDLINE Service in India is India’s first 24 – hour, toll free, emergency phone outreach service for children in need of care and protection linking them to long – term services for their care and rehabilitation. Any child and concerned adult can call 1098 and access the CHILDLING service any time of the day or night.
The service was initiated by Tata Institute of Social Science, Mumbai in 1996 in partnership NGOs that were doing welfare services and MTNL. 1998, the Ministry of Social Justice and Empowerment (GoI) took that up as a Project of the Ministry) Presently Ministry of Women and Children Development). 1999, CHILDLINE India Foundation was registered as a Society and in 2000 as a Trust, with a Governing Body chaired by the Secretary of concerned Ministry. The other members of the Governing Board are that of Corporate Personnel. No services providing NGO representatives are in the Governing Body.
The service expanded in partnership with NGOs across the country. There were annual meeting (General Body?) of the Directors of various Partner Organizations to strategize, plan and execute various child care and protection related services across the country. At state level, there were linkages with State Government departments concerned with children welfare. At district level, there were non-hierarchical partnership of Academic Institutions and service providing Voluntary Organizations. There were also a district level Advisory Board constituted with the Administrative Head of the District (Collector) as chairperson and various child welfare / development related departmental heads and CHILDLINE partner organization’s heads as members. They periodically met and evaluated the CHILDLINE services and provided necessary supports.
Generally, an Academic Institute is selected as Nodal Agency to network and facilitate training, advocacy and awareness creation in the district. A service providing NGO is selected as Collab or call centre to receive the CHILDLINE 1098 telephone call and extend the emergency service to the child in need and link the child for long term services. A Support Organization/ sub centres are also selected to extend the services and awareness in outer areas.
CHILDLINE India Foundation, with its Head Quarter at Mumbai and Regional Offices at Delhi, Calcutta and Chennai monitor and financially support the local partners for the CHILDLINE services.
In 2009,CHILDLINE became an important component of Integrated Child Protection Scheme (ICPS) of the Ministry of Women and Children Development (GoI). CHILDLINE India Foundation was recognized as the Mother NGO/ Nodal Agency that would initiate, monitor and report all the Child Protection Services in the country connected with CHILDLINE.
Consequently, the CHILDLINE India Foundation presents itself as the single authority to determine the CHILDLINE service’s vision, mission, scope, components, procedures, protocols status of partners, etc. It has brought out an M o U that every partner ought to accept and sign, if they want to be part of the CHILDLINE network and many have already complied with.
Salesians in India have made decodes long services in the areas of child welfare, protection and rehabilitation in the country helping out lakhs of children at Risk. In the past twelve years as partner of CHILDLINE network, Don Bosco Institution’s contributions are significant in the expansion, growth and acceptance of CHILDLINE Service across the country.
In the implementation process of the M o U brought out by CIF, there are many difficulties and dissatisfactions expressed by many partner organizations, especially those organizations who are the direct service providers. There are many articles and clauses that affect the individuality, autonomy and functioning procedures of the organizers. Though some of the clauses are acceptable in principle, the enforcement procedures from CIF or its representatives have adversely affected the network relationship.
No individual organization has Economic, Human, or Legal capacity to raise the issue concerning the M o U and the related matters. Some organizations heads are indifferent since they are not directly involved in the services.
In this context it is important that Salesians of Don Bosco as one of the major child related service provider in the country and CHILDLINE partner organization to take initiative in assessing the conditions in the M o U and the subsequent protocols enforced upon the implementing agency by the Nodal Agency (CIF) and to take remedial measures (meeting CIF Governing Board, Ministry and NGO networks) to work out healthy partnership conditions and to sustain the partnership concept in providing services to the children.

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